Grievance redressal
We aim to resolve complaints fairly and within timelines prescribed by applicable RBI digital lending and outsourcing guidelines.
Platform grievance officer (ONKIST)
- Name: Grievance Redressal Officer
- Email: support@onkist.com
Write to us with your registered mobile number, application reference (if any), and a clear description of the issue. We will acknowledge and respond as per our internal policy.
Lending partner complaints
For loan servicing, sanction, disbursal, or recovery matters, the regulated lending partner named in your sanction letter / KFS is primarily responsible. Their grievance details appear on LSP & partner details and on the partner's website linked from your offer.
Escalation to RBI
- If your complaint is not resolved within 30 days, or you are dissatisfied with the response, you may escalate to the RBI Complaint Management System (CMS).
- You may also use the RBI Sachet portal to report unauthorised digital lending apps.